You satisfaction is always guaranteed. If ever you have a
problem with your culture, we encourage you to email us at
firstname.lastname@example.org. Most of the time, we can help get your
culture working and producing the way you would like. Very rarely
do cultures 'die' to the point of not being able to re-balance and
function normally, even when exposed to extreme conditions.
Most of the time we can help you re-balance your culture. If there
is a problem that can't be fixed, we will gladly replace at no extra
cost to you.
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